When AI does the work, people make the difference
Stockholm, Sweden ·
The question of where we should use machines and where we should rely on people is more relevant than ever. The real answer rarely lies at the extremes. Some tasks we want digital resources to handle, while there are also processes where it is essential that people are involved. With a digital twin of the organisation, data-driven and better-grounded decisions can reduce administration, duplicated work, and triple documentation, while efficiency goes up and people get to focus on the right things.
“With the right insight, resources can be directed to where they do the most good, creating real and measurable value in the organisation,” says Niklas Post of Digital Tvilling AB.
The right resource in the right place
Removing pointless work and putting resources into what does the most good is often the key to success for companies and organisations. But to achieve this, you have to understand how the organisation actually works and what actually creates value.
Digital Tvilling AB is a Swedish company that has developed software and methods with the purpose of creating exactly this understanding.
“We build a digital representation of the organisation, its assets, processes, and systems. That makes it possible to follow actual flows and interactions, to analyse and simulate, which raises efficiency, lowers costs, and gives better decision support, among other things to define what computers and people should each do. In the virtual reality there are tasks we want digital resources, or ‘digital co-workers’, to carry out. At the same time there is information and there are tasks we want to keep analogue, meaning that people should be involved,” explains Niklas Post.
Bring the systems together, free up resources
Many organisations today run on a large number of IT systems and applications, sometimes hundreds or even thousands, to operate. That means a great deal of administrative work when you have to manually go into the various systems to retrieve, handle, and move information, as well as log in and log out, which steals time and resources that could go to more valuable work.
“What we do is pull information from all of these systems and create a copy of the organisation, a digital twin. It understands the organisation as a whole, not just the individual application. This makes it possible to use digital agents within the organisation’s digital twin, where they can carry out work in parallel with people in the physical organisation.”
According to Niklas Post, this is a strategic question, and it is about deliberately choosing to let supporting AI handle certain types of tasks, while humanising work where it is important that people are present.
“It is about focusing on the core work, for example healthcare and care, and reducing unnecessary administration, duplicated work, and triple documentation. Increasing the doctor’s time with the patient and the teacher’s time with the pupils, quite simply.”
Secure AI without dependence on external players
It is also about making it possible to run AI in a safe and secure way in your own environment.
“We are autonomous and independent of the American tech giants, and we have built this with a focus on data sovereignty, for Swedish organisations, both public and private. The solution needs only an internal network and can work without internet, which is a further dimension of independence,” says Niklas Post, and concludes:
“Technology is moving fast, and the big question is how and where we want to use it.”
Our methods and solutions help to:
- Give human co-workers superpowers
- Increase the value created in your organisation
- Reduce the cost of IT and technology
About Digital Tvilling
Digital Tvilling helps large organisations see how things really work, and act on it. The company builds software and runs advisory engagements that replicate reality, break down silos, and align operations across data, systems, and expertise.
Questions about this announcement?
Contact us